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US & Canada:1-877-SHOPBOP
(1-877-746-7267)
Other Countries: 1-608-270-3930

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  • My Account

    Visit My Shopbop and select Change Password (beneath Account Information).

    Not to worry! We’ll send you a temporary password that you can then use to sign in and update your own password. Just select ‘Sign In’ and then select ‘Forgot your password?’ and we’ll email you right away.

    Visit My Shopbop | My Details and select Change Email (beneath Account Information).

    Note: After changing your email address, you’ll need to use that new email address to log into your account.

    If you’re an Amazon.com customer, you can log into Shopbop | East Dane using your Amazon credentials. We recommend this if you are an Amazon Prime customer, or if you simply wish to quickly access your Shopbop | East Dane account with your Amazon login.

    If you use the same email address for both Shopbop | East Dane and Amazon, you’ll be able to see your Shopbop | East Dane account information and order history. If your Amazon email address differs from your Shopbop | East Dane email address, you will not see this information.

    Note: This feature does not apply to Amazon.co.jp or to Amazon.cn.

    Visit My Shopbop | My Details and select Credit Cards (beneath Payment) to add, remove, or edit a card.

    Visit My Shopbop | My Details and select Address Book (beneath Shipping) to add, remove, or edit an address.

    Visit My Shopbop | My Details and select Shipping Preference (beneath Shipping) to edit or review your preferred shipping method.

    Visit My Shopbop | My Details and select My Gift Certificates (beneath Payment) to view the code, status, and balance of gift certificates in your account.

  • Ordering and Payment
    Order Processing And Cancellation

    Orders are processed pending availability and credit verification. Orders placed on Friday after 7:00pm US CT (Central Time) will begin processing on the following Monday. Shopbop | East Dane will contact you with a follow-up email if the merchandise you have selected is not currently in stock or if we need additional information for credit verification. Delivery time does not include Sundays or holidays.

    Refunds are issued for missed guaranteed shipments and will be processed by Shopbop | East Dane within 7 business days. Please allow your financial institution an additional 7 to 10 business days to post to your account.

    Please note: Once an order has been placed, it cannot be modified or canceled.

    Although we make every effort to keep sufficient stock of items listed on Shopbop | East Dane, occasionally we do sell out of certain products. If we are out of stock on an item that you've ordered, we will notify you via email. Any changes will be reflected in your order total as well as in your shipping confirmation.

    Because of the contracts and relationships we have with our vendors, the merchandise sold on our site is intended for personal use only, not for resale. We reserve the right to cancel orders that appear to be for resale purposes.

    Shopbop | East Dane accepts Visa, Master Card, American Express, Discover, JCB, and Diners Club.

    PRICE ADJUSTMENTS

    If previously purchased merchandise is marked down within seven (7) days of the original order date, Shopbop will adjust the price of an item, once.

    •   To receive a price adjustment, call Shopbop at 1-877-746-7267 or email service@Shopbop.com.

    •   Please include your original order number with your request.

    •   Eligible refunds will be applied to your original form of payment.

    PRICE MATCHING

    At the time of purchase, Shopbop will match other online retailers’ advertised prices. Please call Shopbop at 1-877-746-7267 to verify an eligible match. Our policy requires:

    •   Price match must be on merchandise of identical style and color.

    •   The merchandise must be first quality.

    •   The other retailer's promotions must be visible on their site for verification.

    •   The other retailer's website must be an authorized distributor of the brand.

    •   The other retailer's prices must be published in U.S. dollars

    •   Shopbop does not consider websites which operate as an auction, discounter or liquidator as competitors and therefore will not match prices of these retailers.

    •   During Shopbop promotions, items can be discounted through either a price match or a Shopbop promotion, but not a combination of both.

    We do not collect sales or use taxes in all states. For states imposing sales or use taxes, your purchase is subject to use tax unless it is specifically exempt from taxation. Your purchase is not exempt merely because it is made over the Internet or by other remote means. Many states require purchasers to file a sales/use tax return at the end of the year reporting all of the taxable purchases that were not taxed and to pay tax on those purchases. Details of how to file these returns may be found at the websites of your respective taxing authorities.

    COLORADO

    Colorado HB 1193, enacted in February 2010, required online retailers to provide a detailed purchase report to customers with more than $500 of annual Colorado purchases by January 31st and to provide a summary purchase report with the total amount of each customer's annual Colorado purchases to the Colorado Department of Revenue by March 31st. This law is currently the subject of a legal challenge brought by the Direct Marketing Association and others. In the meantime, the U.S. District Court has suspended enactment of the law while the legal challenge proceeds.

    OKLAHOMA

    For Oklahoma purchasers, the tax may be reported and paid on the Oklahoma individual income tax return [Form 511] or by filing a consumer use tax return [Form 21-1]. The referenced forms and corresponding instructions are available on the Oklahoma Tax Commission website, www.tax.ok.gov. We are required to provide the notice above for Oklahoma purchases based on Oklahoma law (HB 2359) enacted in June 2010.

    SOUTH DAKOTA

    For South Dakota purchasers, the tax may be paid on the South Dakota use tax form. The use tax form and corresponding instructions are available on the South Dakota Department of Revenue website. We are required to provide the notice (but not the reports) above for South Dakota purchases based on South Dakota law (SB 146) enacted in April 2011.

    VERMONT

    For Vermont purchasers, the tax may be reported and paid on the Vermont use tax form. The use tax form and corresponding instructions are available on the Vermont department of taxes website. We are required to provide the notice above for Vermont purchases based on Vermont law (H 436) enacted in May 2011.

  • Shipping
    SHIPPING COSTS AND METHODS

    FREE 1-3 DAY
    SHIPPING

    Guaranteed Arrival

    3 business days or less

    Cost

    Free

    Method

    Ground

    2-DAY
    SHIPPING

    Guaranteed Arrival

    2 business days

    Cost

    $10

    Method

    Two Day

    NEXT BUSINESS
    DAY

    Guaranteed Arrival

    Next business day

    Cost

    $25

    Method

    Next Day

    2 BUSINESS
    DAYS

    Guaranteed Arrival

    2 business days

    Cost

    $30

    Method

    Next Day Saturday

    * Some commercial addresses may not accept shipments on Saturdays. To ensure Saturday delivery, please review your shipping address.

    Shopbop & East Dane customers who are members of the Amazon Prime membership program can enjoy their Prime shipping benefits on Shopbop & East Dane. Prime shipping benefits include free two-day shipping and next day shipping discounts.

    Saturday and Sunday deliveries are not offered on Shopbop or East Dane at this time.

    For more information on Prime, visit www.amazon.com/prime.

    SHIPPING (USA only)

    FREE 2-DAY
    AMAZON PRIME

    Guaranteed Arrival

    2 business days

    Cost

    Free

    Method

    Two Day

    NEXT DAY
    AMAZON PRIME

    Guaranteed Arrival

    Next business day

    Cost

    $3.99/item

    Method

    Next Day

    NEXT DAY
    AMAZON PRIME
    (7+ITEMS)

    Guaranteed Arrival

    Next business day

    Cost

    $25

    Method

    Next Day

    * Addresses not eligible for Prime Shipping: U.S. territories, possessions, protectorates (other than Puerto Rico) and international destinations.

    Orders placed before 7:00pm US CT (Central Time) using guaranteed shipping methods will begin processing immediately and are guaranteed to arrive by the date indicated during the checkout process and in your order confirmation email.

    Shopbop | East Dane ships FREE to military addresses using USPS Priority Mail. Transit times vary and are not guaranteed by USPS. At this time we are unable to ship to P.O. boxes.

    Shopbop | East Dane complies with specific shipping restrictions determined by international trading regulation, as well as those contractually set by our vendors.

    Items made of exotic skins and furs cannot be shipped outside of the United States, and jewelry items are restricted from shipping to certain countries. In addition to being restricted from shipping to non-USA addresses, items made of python cannot be shipped to California. Select brands have vendor-imposed regulations, restricting them from shipping outside the USA.

    If you add one of these items to your cart and your shipping destination is one of the restricted countries, you will be prompted to remove it before proceeding. If you wish to continue with the purchase, you will need to change the destination address.

    Orders are processed pending availability and credit verification. Orders placed on Friday after 7:00pm US CT (Central Time) will begin processing on the following Monday. Shopbop | East Dane will contact you with a follow-up email if the merchandise you have selected is not currently in stock or if we need additional information for credit verification. Delivery time does not include Sundays or holidays.

    Please note: Once an order has been placed, it cannot be modified or canceled.

  • Returns
    30-DAY RETURNS (FREE within 15 days)

    A prepaid shipping label is included in all orders shipped within the U.S.

    FREE RETURNS

    Return arrives at Shopbop within 15 days of date of receipt (allow 7 days’ transit time)

    $10 RETURNS

    Return arrives at Shopbop after 15 days from the date of receipt

    Please Note: Packages received at Shopbop | East Dane after 15 days will incur a $10 fee, which will be charged at the time of your return.

    Return Policy

    •   Merchandise must be returned within 30 days.

    •   Merchandise must not be worn, altered, or washed.

    •   Merchandise must have all tags attached and be returned in original packaging.

    •   Merchandise returned without the original security tag, or a damaged security tag, may result in a delayed refund or may not qualify for a refund.  

    •   Footwear must include the original shoe box in its original condition, without postal labels. Shoe box fees are charged when footwear is returned in a damaged shoe box, or without the original shoe box.

    •   Please Note: Shipping and handling charges are not refundable. Packages that arrive COD may be denied, or the COD amount may be deducted from your return.

    •   Final Sale items may not be returned.

    •   Shopbop monitors account activity and reserves the right to refuse transactions and/or close accounts based on order or returns behavior.

    1. To make a return using Shopbop | East Dane’s prepaid return label, complete the return form included in your order and repackage your merchandise securely. Cover or remove any original mailing address labels or carrier barcodes on the package. (NOTE: When returning footwear, do not use the shoe box as your shipping box.)

    2. Affix the prepaid Shopbop | East Dane shipping label (included in your order) to the package. Be sure to keep the top portion of the label for your records and tracking.

    3. Drop your package off at a U.S. Postal Service mailbox or post office. You can also visit www.usps.com/pickup to arrange for a free pick-up.

    4. You will receive an email once your return has been processed. Please allow 5 days from the time we receive your return for it to be processed. You can track your USA return at shopbop.com/trackmyreturn using the 7-digit number located at the bottom of the Free Return Shipping instructions included in your order.

    At the moment, free returns are available to U.S. customers only. If your order arrived without a prepaid Shopbop | East Dane shipping label, please follow these steps:

    1. Complete the return form included in your order and repackage your merchandise securely. Cover or remove any original mailing address labels or carrier barcodes on the package. (NOTE: When returning footwear, do not use the shoe box as your shipping box.)

    2. Address your return to:
    Shopbop.com
    Attn: Returns
    1301 E Washington Avenue
    Madison, WI 53703

    3. Ship your package using a trackable, insured shipping method. Shopbop | East Dane cannot accept responsibility for packages we do not ship. Please keep the tracking details for your records.

    4. You will receive an email once your return has been processed. Please allow 5 business days from the time we receive your return for it to be processed.

    U.S. customers can track returns at shopbop.com/trackmyreturn, using the 7-digit number at the bottom of the Free Return Shipping instructions included in each order.

    In order to serve you most efficiently, we do not offer merchandise exchanges. Instead, you'll get the right size or color fastest if you simply place a second order. Once we receive your return, we'll credit your account.

    5-9 DAY
    SHIPPING

    Cost

    FREE

    1-3 DAY

    with Duties & Import Fees

    Cost

    $30

    7-20 DAY
    POSTAL SHIPPING

    Cost

    $30

    Return Policy

    •   Merchandise must be returned within 30 days.

    •   Merchandise must not be worn, altered, or washed.

    •   Merchandise must have all tags attached and be returned in original packaging.

    •   Merchandise returned without the original security tag, or a damaged security tag, may result in a delayed refund or may not qualify for a refund.  

    •   Footwear must include the original shoe box in its original condition, without postal labels. Shoe box fees are charged when footwear is returned in a damaged shoe box, or without the original shoe box.

    •   Please Note: Shipping and handling charges are not refundable. Packages that arrive COD may be denied, or the COD amount may be deducted from your return.

    •   Final Sale items may not be returned.

    •   Shopbop monitors account activity and reserves the right to refuse transactions and/or close accounts based on order or returns behavior.

    To qualify for this option, your return must be sent using the enclosed pre-paid shipping label.

    Packages sent without using the provided label with this order are not eligible for free return shipping, and are not eligible for the automatic refund of the applicable Import Fees Deposit for returned merchandise. Merchandise must be returned within 30 days. Please allow 15 days customs/brokerage inspection and transit time for returns.

    STEP 1

    Please complete the return form included in your order and securely repackage your merchandise. Cover or remove any original mailing address labels or carrier barcodes from package. NOTE: When returning footwear, do not use your shoebox as your shipping box.

    STEP 2

    Affix enclosed label to your package and send through Canadian Postal Service.

    EASY RETURNS

    Pick-up at your door. Help you fill out return forms. Fixed Rate.

    DHL Pricing by Country

    DHL Return Fee

    1. Go to My Account, select Order History and click the Return Items button. Select the items you want to return.

    2. Print all the required documents and prepare the box for shipping.

    3. Drop off your package at DHL or schedule a pickup. (Phone Number) : 800-810-8000.

    1. Complete the return form included in your order and securely repackage your merchandise. Cover or remove any original mailing address label or carrier barcodes from package. NOTE: When returning footwear, do not use your shoe box as your shipping box.

    2. Place the return form from your original invoice on the outside of your package, along with your customs document, to expedite delivery.

    Please send your return to:

    Shopbop.com
    Attn: Returns
    1301 E Washington Avenue
    Madison, WI 53703

    3. Ship your package using a trackable, insured shipping method. Shopbop cannot accept responsibility for packages we do not ship. Please keep the tracking details for your records.

    4. You will receive an email once your return has been processed. Please allow 5 business days from the time we receive your return for it to be processed.

    If your package arrives at Shopbop within the 30-day timeline specified above, your refund will be processed in the original form of payment within 5 business days. You will be notified via email when this transaction has taken place. NOTE: Your bank may need extra time to process a refund after receiving the information from Shopbop | East Dane.

    In order to serve you most efficiently, we do not offer merchandise exchanges. Instead, you"ll get the right size or color fastest if you simply place a second order. Once we receive your return, we'll credit your account.

    ALL SHIPPING
    METHODS

    Cost

    Return Policy

    •   Merchandise must be returned within 30 days.

    •   Merchandise must not be worn, altered, or washed.

    •   Merchandise must have all tags attached and be returned in original packaging.

    •   Merchandise returned without the original security tag, or a damaged security tag, may result in a delayed refund or may not qualify for a refund.  

    •   Footwear must include the original shoe box in its original condition, without postal labels. Shoe box fees are charged when footwear is returned in a damaged shoe box, or without the original shoe box.

    •   Please Note: Shipping and handling charges are not refundable. Packages that arrive COD may be denied, or the COD amount may be deducted from your return.

    •   Final Sale items may not be returned.

    •   Shopbop monitors account activity and reserves the right to refuse transactions and/or close accounts based on order or returns behavior.

    EASY RETURNS

    Pick-up at your door. Help you fill out return forms. Fixed Rate.

    STEP 1

    Go to My Account, select Order History and click the Return Items button. Select the items you want to return.

    STEP 2

    Print all the required documents and prepare the box for shipping.

    STEP 3

    Drop off your package at DHL or schedule a pickup. (Phone Number) : 800-810-8000.

    1. Complete the return form included in your order and securely repackage your merchandise. Cover or remove any original mailing address label or carrier barcodes from package. NOTE: When returning footwear, do not use your shoe box as your shipping box.

    2. Place the return form from your original invoice on the outside of your package, along with your customs document, to expedite delivery.

    3. Please send your return to:

    Shopbop.com
    Attn: Returns
    1301 E Washington Avenue
    Madison, WI 53703

    4. Ship your package using a trackable, insured shipping method. Shopbop cannot accept responsibility for packages we do not ship. Please keep the tracking details for your records.

    5. You will receive an email once your return has been processed. Please allow 5 business days from the time we receive your return for it to be processed.

    If your package arrives at Shopbop within the 30-day timeline specified above, your refund will be processed in the original form of payment within 5 business days. You will be notified via email when this transaction has taken place. NOTE: Your bank may need extra time to process a refund after receiving the information from Shopbop | East Dane.

    In order to serve you most efficiently, we do not offer merchandise exchanges. Instead, you"ll get the right size or color fastest if you simply place a second order. Once we receive your return, we"ll credit your account.

  • Gift Services

    If you have chosen to purchase gift-boxing for your order, we will wrap your items in tissue paper and place them in a structured, white box featuring Shopbop | East Dane's signature logo. If you choose to include a gift message, your message will be printed on a card and included with the box. The recipient will receive a blank invoice with the return form. Footwear cannot be gift-boxed.

    Gift certificates are available for purchase in predetermined dollar amounts and are shipped free using USPS Priority Mail.

    Shop Gift Certificates now

    Gift Certificate Terms and Conditions

    Enter your gift certificate number in the Gift Certificate field on the payment page during checkout.

    Any gift certificates associated with your account will be visible to you during checkout, and will be pre-selected as a payment option. You may use any, all, or none of your gift certificates when completing your order.

    To find the Wish Lists of your friends and family, enter the email address of the person whose Wish List you'd like to see in our Wish List Search.