Average Rating: 3.0
REVIEWS & RATINGS
Posted June 21, 2011
Amazing Customer Service
I received this watch as a gift. After wearing it only a few hours, it broke right where the leather band and the square face meet. I was so disappointed and feared that I would be unable to get a refund or replacement. I called Shopbop's customer service and explained what happend. The customer service representative was wonderful! She sent out a replacement watch right away and instructions on how to return my defective model. I received my replacement within 2 days (I had called on a Saturday, just minutes before 5pm). I really love the look of the watch, but, I agree with other reviewers who have said that the quality of La Mer watches, in general, is so-so. It is slightly large on my wrist, but I have a very petite frame, so, for me, the size was to be expected. Overall, because I had problems with my original watch, I can only give a 3 star rating. However, thank you to Shopbop for their 5-star customer service!
Sizing: True to Size / As Expected