Doesn't fit? Color clash? Just not quite what you thought it would be?
Not a problem!
Returns and exchanges are accepted on merchandise within 30 days of receipt
for items that HAVE NOT BEEN WORN, ALTERED OR WASHED, and with ALL tags attached.
Footwear returns and exchanges must include the original shoe box in its original
condition and without postal labels. Damages to or omission of this box from your
return/exchange may result in a fee. Please complete the return/exchange portion
of your invoice and include it with your package. PLEASE NOTE: Shipping and
handling charges are non-refundable.
Where do I send my return or exchange?
Please send your return or exchange to:
shopbop.com
320 Holtzman Rd. Suite 2
Madison, WI 53713
USA
How do I make a return or exchange?
Simply follow the instructions on the invoice included with your package. Securely
pack and seal the return merchandise and invoice in an appropriate shipping box or
envelope, and send back to us using an insured service to the above address. (This
will provide you with recourse on your package, as we cannot accept responsibility
for packages that we do not ship ourselves).
When will my credit card be refunded?
Once your package has been received at shopbop.com, your refund will be processed
in the original form of payment within five business days. You will be notified
via email to the address listed on your account when this transaction has taken
place. Please note that your banking institution may require additional days
to process and post this transaction to your account once they have received
the information from shopbop.com.
Questions? Call us Monday-Friday 8 a.m. to 6 p.m. Central Standard Time and Saturday 9 a.m. to 5 p.m.
at Monday-Friday 8 a.m. to 6 p.m. Central Standard Time and Saturday 9 a.m. to 5 p.m. at 1-877-SHOPBOP (1-877-746-7267) and we'll be happy to assist.
Please note: We do not refund initial or return shipping and handling charges.
Items designated as FINAL SALE are not returnable.
