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Why do I need to register?
You only need to register on our site if you are making a purchase. By registering
you are initiating an account that only you may access. You may access your
account by using your email address and a password that you have created. Only
you will have access to this information. If you are signed up on our email
list, this does not mean you are registered.
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How do I register?
Simply click on “my account” and you will be provided with
a direct link that will walk you through the process. If you have never
purchased from us before, you must register with us to place an order.
If you already have items in your cart and are ready to complete your order,
simply click on “checkout”, and this will automatically direct
you to our register page.
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What if I forget my password?
Simply visit this link.
If you ever forget your password again, there is always a link on the "my account" page. By providing your email
address, via a secure, encrypted connection, shopbop.com will email you
a new password that you may later change by visiting "my
account" once you log-in successfully. Passwords are case sensitive
and must include a number or punctuation character.
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How do I change my password?
Once you log-in to your account, you may change your password by clicking
on "my account". Then click on "Account Information". Next click
on the link that says: "Change password". Enter your new password and click
on "Submit". "My account" is a useful destination for configuring
your shopbop.com account to your liking.
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How do I make changes to my account profile?
Log into your account, and click on “Account Information” located
at the top of your account page. Make the necessary changes to your
account, (i.e. email address, password, billing address, etc.) Scroll to
the bottom of the page, and click on “Submit” The changes
you have made will now be saved to your profile.
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How to shop online
Once you're done shopping, checking out is easy. You may always view the
items you have added to your cart by clicking "view cart" button
on the orange menu bar at the top of any page. You may also checkout by clicking
on the "checkout" hyperlink located on any item detail page.
Once you are viewing the contents of your cart, you may adjust quantities
in your cart by changing the number to the left of items, and then by clicking
"recalculate" after all quantity adjustments have been made.
Thinking of removing items from your cart?
You may instead want to consider saving the items to your wish list for a
future purchase. Items that you move to your wish list can later be moved back
to your shopping cart, or you can send copies of your wish list to others in
hopes of making your wishes come true. Please note, items added to your wish list
do not ensure later availability. (You must login to use the wish list feature).
You may always login by clicking “log in” on the orange menu bar at
the top of any page.
Once you are ready to checkout with the items
in your shopping cart, click on the “checkout” button in your
shopping cart. At this point if you have not registered with us before, you
will need to click on “register” to sign-up for a new account.
If you have already registered with us before, simply sign-in using your email
address and the password that you created for the account.
Based on the contracts and relationships we have with our vendors, the merchandise
sold on our site is intended for personal use only, and not for resale. We
reserve the right to cancel orders that appear to be for resale purposes.
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Item availability
Although we make every effort to keep sufficient stock of items listed on
our site, occasionally we do sell out of certain products. If we are out
of stock on an item that you've ordered, we will notify you via e-mail.
Any changes will be reflected in your order total as well as your shipping
confirmation.
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Do you have sizing information?
We have added a size charts
link when Shop by Size is in effect. Reference
the size charts to help determine your size when ordering from shopbop.com.
Because sizing and cut will vary between brands, please use this chart as a
general guide to compare the various size scales. If you are between sizes
or need assistance selecting the proper size, please contact Customer Service
by email or phone.
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Which credit cards do you accept?
Shopbop.com accepts the following credit cards: Visa, Master Card, American
Express, and Discover.
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How can I track my order?
You will receive an order confirmation once your order has been successfully
transmitted. In addition, a shipping confirmation e-mail will be sent once your order
has been shipped. This confirmation will include the tracking number for your package.
You may check the status of your order at anytime by visiting “my
account” on the orange menu bar at the top of any page. Once you
login to your account using your email address and password, click on “Order
History” to view past orders and current orders that you have placed.
From here you can determine when your order actually leaves shopbop.com. Note: tracking
number may not be visable
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How can I modify my order?
Please be advised that once an order has been placed we are unable to make
any modifications to the order including cancellations.
What is a shopbop.com exclusive?
A shopbop exclusive is a specific item that is only available at shopbop.com. This can include but isn't limited to an entire style, a color within a style, or a combination of colors sold together. Some exclusives run for a certain period of time - a chance to get the item first at shopbop.com. Other exclusives are online only, meaning they are available in brick-and-mortar stores, but online you can only get them here. In the case of Bop Basics, the entire line is produced for and sold exclusively at shopbop.com.
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What brands do you carry?
Our Designer Index lists all the brands we carry, both alphabetically and by category. Designer Boutique brands are highlighted in purple.
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Guidelines
Orders placed Monday-Friday before 1 PM CST will begin processing that day,
excluding holidays, and will ship within 2 business days pending availability and
credit verification. All orders placed after 1 PM CST will begin processing
the next business day, and ship within 48 hours. Orders placed on Friday
after 1 PM CST will begin processing on the following Monday.
Shopbop.com will contact you with a follow-up email if the merchandise you
have selected is not currently in stock or if we need additional
identification provided for credit verification. We use UPS and Federal Express
for delivery, and therefore are unable to deliver to APO/FPO addresses, as well
as P.O. Boxes. We do not offer Saturday delivery.
*DELIVERY TIME DOES NOT INCLUDE SATURDAYS SUNDAYS OR HOLIDAYS
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Domestic shipping costs and methods
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| Order Total |
UPS Ground |
2-Day |
Next Day |
| $0 - $49 |
FREE |
$12.00 |
$19.00 |
| $50.00 to $149.99 |
FREE |
$14.00 |
$22.00 |
| $150.00 to $249.99 |
FREE |
$17.00 |
$25.00 |
| $250.00 to $499.99 |
FREE |
$19.00 |
$28.00 |
| $500+ |
FREE |
$22.00 |
$35.00 |
| APO/FPO & P.O. Boxes |
Not Available |
Not Available |
Not Available |
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Shopbop.com is now offering FREE UPS Ground shipping on all orders shipped within the 48 contiguous states. Select "United Parcel Service - UPS FREE Ground" as your shipping method in checkout.
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International Shipping costs, methods and disclosure
International shipping charges are based on several factors, including total price of items, the weight of the package, and its destination. To determine the cost, please add your selected items to your cart and proceed to checkout. You will be able to view the shipping costs on the review page of the checkout process. This is the last page before finalizing your order. From this page you may either cancel or proceed with your order.
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UPS Worldwide Saver - UPS and shopbop.com provide customs-cleared delivery to more than 50 destination countries. Most shipments to Europe or Asia are delivered within 2 to 3 business days after leaving shopbop.com.
Risk of loss and title for merchandise shipped internationally will pass to you upon our delivery to the carrier. Your order may be subject to import duties and taxes, which are levied once a shipment reaches your country. You will be responsible for paying additional charges for customs clearance; we have no control over these charges and cannot predict what they may be. Customs policies vary widely from country to country; please contact your local customs office for further information. Additionally, when ordering from Shopbop.com, you are the importer and must comply with all laws and regulations of the destination country. You authorize us to designate a carrier to act as your agent with the relevant customs and tax authorities in the destination country, to clear your merchandise and advance (on your behalf) any duties and taxes owed by you.
Your privacy is important to us, and we know that you care about how information about your order is used and shared. We would like our international Customers and Customers shipping products internationally to be aware that cross-border shipments are subject to opening and inspection by customs authorities.
Also, we may provide certain order, shipment, and product information, such as description, to our international carriers, and this information may be communicated by the carriers to customs authorities to facilitate customs clearance and comply with local laws.
If the order is a gift, the package is marked "Gift," but the cost of the item is still stated on the customs form. Customs authorities require us to state the value of the gift item directly on the package.
Refused Shipments - If you decide to refuse any shipments from shopbop.com, you are responsible for the original shipping charges to you, any duties, taxes and/or customs charges that are incurred on the package (on both the original and return shipments), and the cost of returning the package to shopbop.com. This amount will be subtracted from your merchandise refund.
If you have any shipping and handling questions or comments please click here or call Customer Service at 1-877-SHOPBOP (1-877-746-7267).
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Do you ship to where I live?
shopbop.com services the World!
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Shipping restrictions
We use UPS and Federal Express for delivery, and therefore are unable to
deliver to APO/FPO addresses, as well as P.O. Boxes. We do not offer Saturday
delivery. PLEASE NOTE: Some countries may have restrictions on the receipt of
specific items.
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What gift wrap/box services do you offer?
Shopbop.com will gift box your order providing you select this option at
the time of purchase. Our gift box service includes a matte finished grey
structured gift box with our signature orange stripe and the item(s) wrapped
in tissue inside the box. You are asked at checkout to include a gift message
if you desire. This message is printed on a gift card, and included with
the gift box. The recipient will receive a blank invoice with the return/exchange
form. Footwear can not be gift boxed.
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How do I purchase a gift certificate?
Gift certificates are available for purchase online. We offer gift certificates
in the predetermined dollar amounts featured on our site. You may add this
item to your cart and proceed to checkout for purchase. Gift certificates are
delivered using USPS, with no shipping charges. You may choose to have your gift
certificate shipped using another shipping method at an additional cost.
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How do I redeem my gift certificate?
To make a purchase using your gift certificate you must first register on
our site. (see “how do I register”). At the checkout screen you
will be able to enter your gift certificate number in the field “Redeem
your gift certificate”. This will deduct the full amount of the gift
certificate from your order total. If your gift certificate is more than
the total purchase, the total purchase amount will be deducted from your
gift certificate, and you will be able to use the remaining amount for future
purchases.
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What is your return policy?
Returns and exchanges are accepted on merchandise within 30 days of receipt
for items that HAVE NOT BEEN WORN, ALTERED OR WASHED, and with ALL tags attached.
Footwear returns and exchanges must include the original shoe box in its original
condition and without postal labels. Damages to or omission of this box from your
return/exchange may result in a fee. Please complete the return/exchange portion
of your invoice and include it with your package. PLEASE NOTE: Shipping and
handling charges are non-refundable.
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Where do I send my return or exchange?
Please send your return or exchange to:
shopbop.com
320 Holtzman Rd. Suite 2
Madison, WI 53713
USA
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How do I make a return or exchange?
Simply follow the instructions on the invoice included with your package. Securely
pack and seal the return merchandise and invoice in an appropriate shipping box or
envelope, and send back to us using an insured service to the above address. (This
will provide you with recourse on your package, as we cannot accept responsibility
for packages that we do not ship ourselves).
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When will my credit card be refunded?
Once your package has been received at shopbop.com, your refund will be processed
in the original form of payment within five business days. You will be notified
via email to the address listed on your account when this transaction has taken
place. Please note that your banking institution may require additional days
to process and post this transaction to your account once they have received
the information from shopbop.com.
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Customer Service
Regular Hours:
Monday-Friday 8:00AM-6:00PM Central Standard Time
Saturday 9:00AM-5:00PM Central Standard Time
1-877-SHOPBOP (1-877-746-7267)
By E-Mail:
Customer Service: service@shopbop.com
By Fax: 608-270-3934
By Mail:
shopbop.com
101 E Badger Rd.
Madison WI 53713
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Corporate Offices
shopbop.com
101 E Badger Rd.
Madison WI 53713
608-270-3900
608-270-3933 (fax)
For all customer inquires please call:
1-877-SHOPBOP (1-877-746-7267)
Monday-Friday 8:00AM-6:00PM Central Standard Time
Saturday 9:00AM-5:00PM Central Standard Time
Vendor Relations:
buyer@shopbop.com
Marketing:
marketing@shopbop.com
Technical:
webmaster@shopbop.com
Employment submissions:
careers@shopbop.com
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