Customer Service

INTERNATIONAL SHIPPING - TERMS & CONDITIONS

Items in your order that are designated for shipment to countries outside of the U.S. may be subject to taxes, customs duties and fees levied by the destination country ("Import Fees"). The recipient of the shipment is the importer of record in the destination country and is responsible for all Import Fees.

With respect to each item for which Import Fees have been calculated, you authorize Shopbop to designate a carrier ("Designated Carrier") to act as your agent with the relevant customs and tax authorities in the destination country, to clear your merchandise, process and remit your actual Import Fees for such item.

"Import Fees Deposit" represents an estimate of the Import Fees that will be levied on the items in your order for shipment to countries outside of the U.S. By placing your order and selecting Shopbop Global, you agree to allow Shopbop to collect the Import Fees Deposit for the applicable items in your order. The deposit will be used, on your behalf, to reimburse the Designated Carriers for the import fees that they have paid on your behalf to the appropriate authorities of the destination country.

You further agree that the Designated Carriers may disclose to Shopbop the amount of actual Import Fees levied on the item you have purchased from Shopbop ("Actual Import Fees"). In the event that the Import Fees Deposit collected exceeds the Actual Import Fees, Shopbop will refund the difference to you.

In the case of gifts or other purchases made on behalf of another recipient, you also agree to grant the foregoing authorizations on behalf of the recipient designated in your order.

To obtain details regarding the Actual Import Fees, or to obtain documentation or receipts in connection with customs clearance, you may contact the Carrier specified in your shipment confirmation e-mail.

These terms and conditions are in addition to the standard Conditions of Use of the Shopbop website. Pursuant to those terms, title and risk of loss for the items transfer to the recipient upon delivery to the common carrier in the United States.

If you refuse a shipment from Shopbop, you are responsible for the original shipping charges, any Import Fees that are incurred on the package, and the cost of returning the package to Shopbop. This amount will be deducted from your merchandise refund. Please email your shipping and handling questions or comments to service@shopbop.com or call Customer Service at 1-877-746-7267.

If you do not select Shopbop Global or it is not available to your location, Import Fees must be paid by the person receiving the package when it reaches its destination.

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