Customer Service

USA RETURNS
Return Policy
  • Merchandise must be returned within 30 days.
  • Merchandise must not be worn, altered, or washed.
  • Merchandise must have all tags attached.
  • Some items from shopbop ship with an attached security tag.
  • Merchandise returned without the original security tag, or a damaged security tag, may result in a delayed refund or may not qualify for a refund.
  • Footwear must include the original shoe box in its original condition, without postal labels. Shoe box fees are charged when footwear is returned in a damaged shoe box, or without the original shoe box.
  • Please Note: Shipping and handling charges are not refundable. Packages that arrive COD may be denied, or the COD amount may be deducted from your return.
  • Final Sale items may not be returned.
Free Prepaid Returns (USA Only. Within 15 Days.)
A prepaid shipping label is included in all orders shipped within the United States. To qualify for free return shipping, your return must arrive at Shopbop within 15 days of the date you received it. Please allow 7 days transit time.
  1. Complete the return form included in your order and securely repackage your merchandise. Cover or remove any original mailing address label or carrier barcodes from package. NOTE: When returning footwear, do not use your shoe box as your shipping box.
  2. Affix the prepaid shipping label included in your order to your package.
  3. Drop off your package at a U.S. Postal Service mailbox or post office OR visit www.usps.com/pickup to arrange for a free pickup.
  4. Please keep top portion of label for your records and tracking.
  5. You will receive an email once your return has been processed. Please allow 5 business days from the time we receive your return for it to be processed.
Please Note: Packages received at Shopbop after 15 days will incur a $10 fee, which will be charged at the time of your return.
Tracking Free Prepaid Returns
You can track your USA return at shopbop.com/trackmyreturn using the 7-digit number located at the bottom of the Free Return Shipping instructions included in your order.
Non-Prepaid Returns How-To
We currently offer free returns for USA customers only. If your order arrived without a prepaid label, please follow these steps.
  1. Complete the return form included in your order and securely repackage your merchandise. Cover or remove any original mailing address label or carrier barcodes from package. NOTE: When returning footwear, do not use your shoe box as your shipping box.
  2. Please send your return to:
    Shopbop.com
    Attn: Returns
    1301 E Washington Avenue
    Madison, WI 53703
  3. Ship your package using a trackable, insured shipping method. Shopbop cannot accept responsibility for packages we do not ship. Please keep the tracking details for your records.
  4. You will receive an email once your return has been processed. Please allow 5 business days from the time we receive your return for it to be processed.
Refunds & Processing Time
If your package arrives at Shopbop within the 30-day timeline specified above, your refund will be processed in the original form of payment within 5 business days. You will be notified via email to the address listed on your account when this transaction has taken place. Your banking institution may require additional days to process and post this transaction to your account once they have received the information from Shopbop.
Need a Different Size/Color?
In order to serve you most efficiently, we no longer offer merchandise exchanges in the traditional sense. With our FREE WORLDWIDE EXPRESS DELIVERY, you'll get the right size or color fastest if you simply place a second order. Once we receive your return, we'll credit your account.

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