Under Account Information, click Password. You will be prompted to enter a new password.

If you forgot your password, Shopbop will email you a temporary password via a secure,
encrypted connection.

Under Account Information, click Login Information. You will arrive at a screen that will allow you to change
your email address, phone number, and/or the name associated with your account.
Please note: If you change your email address, you will need to use the new address to log in
to your account.

Under Account Information, click Credit Cards. Here, you can add a new card, remove an existing card, or
edit an existing card.

To add a credit card to your account, click the Add New Card button, enter the necessary information, and
click Save.

To remove a saved credit card from your account, click Delete next to the card you wish to remove.
In the next screen you will be prompted to Cancel or Delete. If you wish to delete the card, click Delete.

If you wish to edit an existing card's information, click Edit next to the card you wish to edit.

Under Account Information, click Address Book. Here, you can add a new address, remove an existing address,
or edit an existing address.

To add an address, click Add New Address, enter the necessary information, and click Save.

To remove a saved address, click Delete next to the address you wish to remove.
In the next screen you will be prompted to Cancel or Delete. If you wish to delete the address, click Delete.

If you wish to edit an existing address's information, click Change next to the address you wish to edit.

Under Account Information, click Shipping Preference. Select your preferred shipping method
and click Save.

Under Order History, click on View Past and Pending Orders. Here, you will find a list of orders by date,
including the order's status, order number, and order amount. If your order has shipped, the status will
have a link to your tracking information.

* Please note: Orders shipped via USPS Priority Mail cannot be tracked.

Check on the number, status, and expiration date of gift certificates assigned to your account, as well as
their remaining value.

Love Shopbop? Tell your friends! You'll earn a $25 gift certificate for every new customer who accepts
your invitation and starts shopping with us.

Under My Account, you can view your pending invitations and invite more friends to shop.

• Merchandise must be returned within 30 days.
• Merchandise must not be worn, altered, or washed.
• Merchandise must have all tags attached.
• Footwear must include the original shoe box in its original condition, without postal labels.
  Shoe box fees are charged when footwear is returned in a damaged shoe box, or without the original shoe box.
• Please Note: Shipping and handling charges are not refundable. Packages that arrive COD may be denied, or the COD amount may be deducted from your return.
• Final Sale items may not be returned.

To check your order status:

• Log in to your account.
• Under Order History, select View Past and Pending Orders.
• From here, you can view order details, track your order(s), and provide us with feedback on our packaging.

* Please Note: Orders shipped via USPS Priority Mail cannot be tracked.

We now ship FREE to military addresses using USPS Priority Mail. Transit times vary and are not
guaranteed by USPS.

At this time we are unable to ship to P.O. boxes.

Shopbop complies with specific shipping restrictions determined by international trading regulation, as well as
those contractually set by our venders.

Items made of exotic skins and furs cannot be shipped outside of the United States, and jewelry items are restricted
from shipping to certain countries.In addition to being restricted from shipping to non-USA addresses, items made
of python cannot be shipped to California. Select brands, such as UGG Australia and Minnetonka, have vender-
imposed regulations, restricting them from shipping outside the USA.

If you add one of these items to your cart and your shipping destination is one of the restricted countries, you will
be prompted to remove it before proceeding. If you wish to continue with the purchase, you will need to change
the destination address.

Orders are processed pending availability and credit verification. Orders placed on Friday after 5 PM US Central Time will begin processing on the following Monday. Shopbop will contact you with a follow-up email if the
merchandise you have selected is not currently in stock or if we need additional information for credit
verification. We do not offer Saturday delivery. DELIVERY TIME DOES NOT INCLUDE SATURDAYS,
SUNDAYS, OR HOLIDAYS.

Refunds are issued for missed guaranteed shipments and will be processed by Shopbop within 7 business
days. Please allow your financial institution an additional 7 to 10 business days to post to your account.

When orders shipped internationally reach the destination country, they may be subject to customs
clearance procedures which can cause delays beyond original delivery estimates.

Turkey, Russia (now shipping to select cities)

Shopbop complies with specific shipping restrictions determined by international trading regulation, as well as
those contractually set by our venders.

Items made of exotic skins and furs cannot be shipped outside of the United States, and jewelry items are restricted
from shipping to certain countries.In addition to being restricted from shipping to non-USA addresses, items made
of python cannot be shipped to California. Select brands, such as UGG Australia and Minnetonka, have vender-
imposed regulations, restricting them from shipping outside the USA.

If you add one of these items to your cart and your shipping destination is one of the restricted countries, you will
be prompted to remove it before proceeding. If you wish to continue with the purchase, you will need to change
the destination address.

If you refuse a shipment from Shopbop, you are responsible for the original shipping charges, any Import
Fees that are incurred on the package, and the cost of returning the package to Shopbop. This amount will
be deducted from your merchandise refund.

Your privacy is important to us and we care about how information about your order is used and shared.
We would like our international customers and customers shipping products internationally to be aware
that cross-border shipments are subject to inspection, and may be opened by customs authorities.

We provide certain order, shipment, and product information, such as description, to our international
carriers, and this information may be communicated by the carriers to customs authorities to facilitate
customs clearance and comply with local laws.

If the order is a gift, the package will be marked "Gift," but the cost of the item will still be included on the
customs form. Customs authorities require us to declare the value of the gift item directly on the package.

From the product detail page, select your size and color, then click Add to Cart. If there are 3 or less
remaining in your size, a red message will appear next to the Add to Cart button.

When you add an item to your cart, you will be prompted to either Continue Shopping or Check Out. If you
click Check Out, you will be brought to your cart. You can also view your cart by clicking My Cart in the
orange bar at the top of the screen.

From your cart, you can:

• Move an item from your cart to your Wish List.
• Remove an item from your cart.
• Adjust quantities.
• Apply promotional codes/coupons.

Items will be saved in your cart, but merchandise availability is not guaranteed.

When you are ready to purchase the items in your cart, click the Proceed to Checkout button. If you are
not logged in, you will be prompted to do so. If you do not already have an account with us, you will need
to create one.

Checkout involves 3 simple steps: Shipping, Payment, and Confirm Order.

On the Shipping screen, you will select your shipping address and method. On this screen, you can also
opt to gift-box your purchase for a $5 fee.

On the Payment screen, you will see your total, as well as any gift certificates that are currently applied to
your account. You can choose to use these gift certificates or add a new gift certificate. You can also add
to or edit your credit card information and billing address.

Shopbop accepts Visa, Master Card, American Express, and Discover.

On the Confirm Order screen, you will see the details of your transaction. If you are satisfied that your
order is correct, click Place Order.

Please note: Once an order has been placed we are unable to make any modifications to the order,
including cancellations.

Although we make every effort to keep sufficient stock of items listed on Shopbop, occasionally we do sell
out of certain products. If we are out of stock on an item that you've ordered, we will notify you via email.
Any changes will be reflected in your order total as well as in your shipping confirmation.

Because of the contracts and relationships we have with our vendors, the merchandise sold on our site is
intended for personal use only, not for resale. We reserve the right to cancel orders that appear to be for
resale purposes.

If previously purchased merchandise is marked down within seven (7) days of the original order date, shopbop will adjust the price of an item, once.

• To receive a price adjustment, call shopbop.com at 1-877-746-7267 or email service@shopbop.com.
• Please include your original order number with your request.
• Eligible refunds will be applied to your original form of payment.

At the time of purchase, shopbop will match other online retailer's advertised prices. Please call Shopbop at 1-877-746-7267 to verify eligible match. Our policy requires:

• Price match must be on merchandise of identical style and color.
• The merchandise must be first quality.
• The retailer's promotions must be visible on their site for verification.
• The retailer's website must be an authorized distributor of the brand.
• The retailer's prices must be published in U.S. dollars
• shopbop does not consider websites which operate as an auction, discounter or liquidator as competitors and therefore will not match prices of these retailers.
• During shopbop promotions, items can be discounted through either a price match or a shopbop promotion, but not a combination of both.

We do not collect sales or use taxes in all states. For states imposing sales or use taxes, your purchase is subject to use tax unless it is specifically exempt from taxation. Your purchase is not exempt merely because it is made over the Internet or by other remote means. Many states require purchasers to file a sales/use tax return at the end of the year reporting all of the taxable purchases that were not taxed and to pay tax on those purchases. Details of how to file these returns may be found at the websites of your respective taxing authorities.

Colorado HB 1193, enacted in February 2010, required online retailers to provide a detailed purchase report to customers with more than $500 of annual Colorado purchases by January 31st and to provide a summary purchase report with the total amount of each customer's annual Colorado purchases to the Colorado Department of Revenue by March 31st. This law is currently the subject of a legal challenge brought by the Direct Marketing Association and others. In the meantime, the U.S. District Court has suspended enactment of the law while the legal challenge proceeds.

For Oklahoma purchasers, the tax may be reported and paid on the Oklahoma individual income tax return [Form 511] or by filing a consumer use tax return [Form 21-1]. The referenced forms and corresponding instructions are available on the Oklahoma Tax Commission website, www.tax.ok.gov. We are required to provide the notice above for Oklahoma purchases based on Oklahoma law (HB 2359) enacted in June 2010.

For South Dakota purchasers, the tax may be paid on the South Dakota use tax form. The use tax form and corresponding instructions are available on the South Dakota Department of Revenue website. We are required to provide the notice (but not the reports) above for South Dakota purchases based on South Dakota law (SB 146) enacted in April 2011.

For Vermont purchasers, the tax may be reported and paid on the Vermont use tax form. The use tax form and corresponding instructions are available on the Vermont department of taxes website. We are required to provide the notice above for Vermont purchases based on Vermont law (H 436) enacted in May 2011.

View our Privacy Policy

All Shopbop shoppers must register an account with us to make purchases. To register, enter your name,
email address, and password. Your email address will function as your username each time you log in.
Passwords are case sensitive and must include a number or punctuation character.

The first time you make a purchase, you will be prompted to enter your shipping and billing addresses and
credit card information. This information will be stored on our secure server, making all subsequent
checkouts fast and easy.

Please note: If you are signed up to receive Shopbop emails but have not set a password, you are not
registered with us.

For information on how to change your account and password information, please visit My Account Help.

These size charts are intended to be a general guideline. Sizing and cut will vary between brands. If you
are between sizes or need assistance selecting the proper size, please contact Customer Service by
email, phone, or live chat.

You will find links to these charts throughout the website.

All garments come with care instructions specific to the item. Please follow the label's care
recommendation. Shopbop is not liable for items damaged due to improper care.

Unfortunately we do not receive additional notions for garments (i.e. buttons, zippers, hooks, belts, etc.).
We are unable to provide these items if they are lost or damaged.

Shopbop is an authorized retailer, and all the merchandise listed on our site is authentic, shipped directly to
us from each vendor. Our Designer Index lists all the brands we carry, both alphabetically and by category.
Designer Boutique brands are highlighted in purple.

If you select and pay to have your purchase gift-boxed, Shopbop will wrap your items in tissue and place
them in a structured, matte grey box featuring our signature orange stripe. If you choose to include a gift
message, your message will be printed on a card and included with the box. The recipient will receive a
blank invoice with the return form. Footwear cannot be gift-boxed.

Designer Boutique items are gift-boxed in a sleek black box free of charge.

Gift certificates are available for purchase in predetermined dollar amounts and are shipped free using
USPS Priority Mail. Shop Gift Certificates now.

To make a purchase using your gift certificate you must first be registered on our site. (See Registration)

At checkout, on the payment screen:

• Enter your gift certificate number in the gift certificate field.
• If you have gift certificate(s) saved to your account, click the checkbox next to the gift certificate(s)
  you wish to apply to your purchase.
• The full amount of the gift certificate(s) will be deducted from your order total.
• If your gift certificate is more than the total purchase, the total purchase amount will be deducted
  from your gift certificate, and the remaining balance will be saved for future purchases.

To find the Wish Lists of your friends and family, enter the email address of the person whose Wish List
you'd like to see in our Wish List Search.

My Shopbop lets you personalize your shopping experience!

As you shop, add items to your Wish List by selecting your size and color and clicking the Add to Wish List
button on the product detail page.

View and update your Wish List from My Shopbop. Remove items from your list, or add them to your cart
for purchase.

Since its launch in 2000 as a modestly sized online boutique specializing in hard-to-find denim lines,
Shopbop has grown to become one of the leading fashion retailers in the world. Curated with a chic,
modern woman in mind, Shopbop offers a comprehensive collection of designer apparel and accessories
to suit every style and occasion.

Called "the editors of what's cool" by Daily Candy, and recognized by The Wall Street Journal as having
"the best customer service," Shopbop's commitment to staying ahead of the curve and providing a
personalized shopping experience continue to be driving forces behind the company's success. A
champion of new design talent and a pioneer in the magazine-meets-boutique approach to online
shopping, Shopbop showcases its fashion-forward point of view in editorial lookbook features and
receives frequent mention in Vogue, Harper's Bazaar, and Elle. Shopbop's Exclusives section features
limited-edition pieces from top designers available only at Shopbop.

In 2006, BOP LLC was acquired by Amazon.com, Inc., the world's largest internet retailer, enabling
Shopbop to expand its services to enhance the customer experience. A trusted, globally recognized
fashion merchant, Shopbop sells only quality, authentic designer merchandise. Shopbop is part of the
Amazon.com Inc. group of companies.